January 4, 2016
If your business engages in social media, you may have noticed an uptick in the number of customers who are posting questions on your Facebook page, tweeting comments or engaging with your company on other social platforms looking for customer service support. It’s a trend that is affecting just about every type of business—and using social media as a customer service channel will continue to grow in the future. So prepare your company to handle social customer service effectively with these tips:
Just like in other customer service scenarios, consistency and professionalism are key when you're using social media for customer service. Keep this in mind as you prepare yourself and your team to implement the tips above and master social customer service!
When the pandemic first began, families had to adjust to a new normal: Family time, all the time.
As summer winds down and the calendar turns to September, let’s take a look at what kind of calendar you’re turning.
There are clothes shoppers who only buy new, and there are shoppers who do a happy dance at the mere sound of the word “Resale.” While the former may snag the hottest fashions of the moment, the latter group gets to enjoy the thrill of the hunt PLUS they save major amounts of money in the process.